Outlook 2003 - What is Outlook?
Recognise the components of a Desktop Information Manager (Inbox, Calendar, Contracts, Tasks, Notes, Journal) • Understand the use of email to send electronic messages • Recognise the different elements of the Outlook application window

Outlook 2003 - Composing Mail Messages
Create a message • Address a message to different recipients • Add a file attachment to a message • Move or copy data within a message or between messages and other types of file • Set message priority • Use the Spelling Checker • Send internet email using Outlook

Outlook 2003 - Reading and Replying To Messages
Check for new messages • Open or preview one or more email messages • Reply to and forward a message • Open or save a file attachment • Print a message • Save a draft message • Block spam messages

Outlook 2003 - Using Contacts and the Address Book
Understand the Address Book and Contact List • Create, edit, and delete a contact • Create a group (distribution list) of email recipients • Insert recipient email addresses using the Address Book • Integrate contacts with other Outlook components

Outlook 2003 - Exchanging Instant Messages
Set up Outlook to integrate with a messaging application • Start a messaging conversation from Outlook

Outlook 2003 - Organising Items
Sort, highlight, and search for items • Organise items in subfolders • Delete items and subfolders • Save a mail message to a Windows folder

Outlook 2003 - Scheduling Appointments and Events
View and track appointments using the Calendar • Schedule an appointment or event • Set and manage reminders for appointments • Modify or delete an appointment • Identify conflicting appointments • Schedule appointment time as Free, Busy, or Out of Office

Outlook 2003 - Assigning and Tracking Tasks
Add, delete, or modify a task item • Track progress on a task • Assign a task • Accept or decline a task request

Outlook 2003 - Making Notes
Write and edit a note • Change the appearance of a note • Delete a note
Outlook 2003 - Planning a Meeting
Plan a meeting and invite attendees • Add or remove meeting attendees • Reschedule or cancel a meeting • Accept or decline a meeting request • Propose a new time for a meeting • Schedule the use of a resource for a meeting

Outlook 2003 - Printing Items
Define a print style for a particular item • Print a mail message • Preview and print from the Calendar • Print an appointment, task, or contact item

Outlook 2003 - Organising Items Using Categories and Contacts
Use categories to link and organise items • Edit the Master Category List • Link items to contacts • View contact activities

Outlook 2003 - Working with Views
Apply a different view • Show, hide, and format fields • Group items by a field • Sort and filter items • Apply automatic formatting to items • Create and save a view • Use Advanced Find to locate an item • Create and use search folders