What's included?

Comprehensive workbook master - to print for participants
Full set of slides
Trainers guide - with suggested timings
Exercises

Aim
To develop confidence, and practical skills for managers to deal with managing poor performers in the work place.
Course Objectives

By the end of the course, delegates will be able to:
identify the purpose and benefit of managing performance
identify underperformers and be able to analyse some of the reasons and devise strategies to deal effectively with difficult situations and different reactions
demonstrate interpersonal skills required to handle the poor performer

Content

Welcome – introduction course objectives
The benefits of giving feedback & managing performance?
Constructive feedback?
Feedback, questioning and listening skills and adapting to different styles Setting objectives to improve performance
Typical scenarios and applying the skills
Different techniques of giving feedback
Handling difficult reactions
Summary action plan and close