These materials will help you run a Customer care and communication training course, ideal for telephone sales training

The course outline is:
Effective telephone Skills
Rapport
Obtaining information and facts
Solutions
Actions

What will you receive, when and how ?
The complete training material will be available for immediate download from your account after we have have received payment.
You may need to log back in to your account after completing the payment process
The training material is in a combination of Powerpoint/Word/Excel format and is easily customised with your own logo etc in the headers and footers.
It can also be edited to suit individual client requirements if necessary.

What does the download include?

Trainers Notes - Detailed and concise explanation of what you should do during each session, complete with the comments and notes on what to do during activities etc.
This is a detailed step-by-step approach.

Course contents and timetable - Course details, so delegates have complete awareness.

PowerPoint Slides - All slides to run the course.

Handouts - All handouts required for the course.

The materials are comprehensive and have been carefully created, being used to run courses in the past.